POINTS OF SALE
I am a store or distribution company, I am interested in selling your products. It's possible?
Of course, contact us at ccare@joythy.com and we will attend to your request as soon as possible.
CUSTOMER SERVICE
How can I contact with you?
You can contact us by email at ccare@joythy.com . We will respond to your request within 24-48 business hours. Our hours are Monday to Friday, 9:00 AM to 2:00 PM.
ORDERS
Can I make changes to my order once it's been placed?
We do not accept order cancellations, changes of delivery address or changes to the content of the order. Orders will be processed with the information provided at the time of purchase.
Where is my order?
Once your order has been processed, you will receive an email with the shipping details and the tracking code from the transport company so you can check where your package is.
If you have experienced any issues, please contact us at: ccare@joythy.com
I received the wrong product, a product is missing, or a product is damaged in my order. What can I do?
We are sorry for what happened, as we put all our effort into preparing your products with great care. To help us resolve this, please contact us by email at ccare@joythy.com, providing the following information:
1. Order number and email address from which the order was placed
2. Photograph of the product received incorrectly or damaged (in case any product is missing, we will ask you for a photo of the entire order)
As soon as we have reviewed the details, we will send you an email with the result.
Can returns be made?
Due to the nature of the product, we do not accept returns. If you receive an incorrect shipment, please contact us at ccare@joythy.com.
SHIPPING POLICY
Where do you ship from?
We ship to the entire Peninsula and the Balearic Islands.
When and how will my order arrive?
We work with different transport companies depending on the geographical area, to ensure that we provide the best service in each area.
You will usually receive your order within 1-2* business days (+2 days for the Balearic Islands).
If you are not at home, once you receive the order tracking information, you can contact the transport company and request that they leave it at a collection point.
As this is a food product, we recommend collecting the package within 48 hours of delivery. JOYTHY FOODS is not responsible for the cost of the product if it is damaged or if the package has not been collected within the specified timeframe. JOYTHY FOODS is also not responsible for any additional costs incurred if the customer wishes to change the delivery address.
*If you place an order Monday through Thursday before 7:00 AM, your order will be prepared that same day and will arrive within 1-2 business days (Peninsula). If you place an order after 7:00 AM, it will be prepared the following day and will arrive 2-3 business days after the order date.
Can I schedule delivery of my package?
Deliveries cannot be scheduled, but you can request to pick up the package at a collection point.
Is there any way I can save on shipping costs?
Orders to the Peninsula that exceed €44.99 after discounts or promotions have been applied will have free shipping.
PRODUCTS
What traces do your products have?
You can check the traces of each product on its label. If you have any questions about the allergens in a product, please contact us by email: ccare@joythy.com